Privacy Policy
Brand Policies
These policies establish the quality, professionalism, and customer service standards for House of Ghana.
Every policy exists to protect one thing — the standard our customers expect from House of Ghana.
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01
Product Quality Policy
Every garment is inspected before shipment. Premium fabrics, trims, and construction are required. Minor color variations may occur due to screen differences.
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02
Returns & Exchanges
Returns are accepted only for eligible items within the stated return period. Items must be unworn, unwashed, and have original tags. Custom-made and final-sale items are non-refundable.
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03
Shipping Policy
Orders are processed within the published processing time. Tracking information is provided. House of Ghana is not responsible for carrier, customs, or weather delays.
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04
Sizing Policy
Customers should use the official size chart before ordering. Fit recommendations may vary by style.
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05
Custom Design Policy
Custom orders require a deposit before production. Final design approval is required before manufacturing. Changes after approval may incur additional costs. Custom items are non-refundable.
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06
Manufacturing Standards
Production follows approved tech packs and specifications. Material substitutions require written approval. Production samples must be approved before bulk manufacturing.
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07
Intellectual Property
All House of Ghana artwork, logos, graphics, patterns, and original designs remain the property of House of Ghana unless otherwise agreed in writing.
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08
Garment Care
Each garment includes care instructions. Damage resulting from improper care is not covered.
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09
Quality Guarantee
Verified manufacturing defects reported within the stated warranty period may qualify for repair, replacement, or refund. Normal wear and tear is excluded.
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10
Wholesale Policy
Minimum order quantities, deposits, production approvals, payment terms, and delivery schedules apply to wholesale orders.
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11
Ethical Sourcing
House of Ghana seeks manufacturing partners that meet high standards for quality, ethical labor, and responsible sourcing.
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12
Privacy Policy
Customer information is kept confidential and secure and is not sold to third parties.
What every collection is held to
Across every category and every partner, these are the standards behind the House of Ghana name.
- Every garment undergoes quality inspection.
- Premium fabrics and materials only.
- Factory inspections before production.
- Approved tech packs required.
- Fabric, stitching, printing, embroidery, and packaging must meet House of Ghana standards.
- Ethical sourcing and fair labor practices.
- Luxury presentation and packaging.
- Customer satisfaction for verified manufacturing defects.
- Original House of Ghana designs are protected.
- Every collection is designed for premium comfort, durability, and modern African-inspired luxury.
Questions about our Brand Policies?
If you have any questions about these policies or your order, our team is happy to help.